Frequently Asked Questions

Everything you need to know about shipping, warranty, returns, and professional installation.

Do you offer free shipping? +

Yes — complimentary shipping applies on qualifying orders across major cities. Installation packages can be added at checkout.

Can I return a lighting fixture? +

Unused products in original packaging can be returned within our returns window. Custom and made-to-order pieces are non-returnable.

Do you help with installation? +

Most fixtures include an installation guide. For chandeliers and complex installs, our concierge can arrange certified electricians.

What warranty do products carry? +

Every DINMANS piece includes manufacturer-backed warranty coverage. Details are listed on each product page.

Still have questions? We're here to help.